Refund Policy
Thank you for shopping with Bougee Academy. We want you to be satisfied with your purchase. This Refund Policy outlines the terms under which refunds and returns are accepted.
1. Eligibility for Refunds & Returns
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Physical Products:
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Items must be returned within 14 days of delivery.
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Items must be unused, in their original packaging, and in the same condition you received them.
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Proof of purchase (receipt or order confirmation) is required.
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Digital Products / Online Courses:
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Due to the nature of digital content, all sales are final and non-refundable once the product has been accessed, downloaded, or delivered.
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If you experience technical issues accessing your purchase, please contact us and we will assist you.
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Non-Returnable Items:
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Gift cards, downloadable software, and clearance items.
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2. Process for Returns
To initiate a return, please contact us at [insert your support email] with your order number and reason for return.
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Once your return is approved, you will receive instructions on where to send the item.
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item shipped).
3. Refunds
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Once your returned item is received and inspected, we will notify you of the status of your refund.
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Approved refunds will be processed back to your original payment method within [insert number, e.g., 5–10 business days].
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Shipping costs are non-refundable.
4. Exchanges
If you received a defective or damaged product, we will gladly exchange it for the same item at no additional cost. Please contact us within [insert timeframe, e.g., 7 days] of delivery.
5. Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
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Check your bank account again.
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Contact your credit card company (it may take time before your refund is officially posted).
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Contact your bank. Processing times vary.
If you’ve done all of this and still have not received your refund, please reach out to us at [insert your support email].
6. Contact Us
For questions about this Refund Policy, please contact us at:
📧 Email: [insert your support email]
📍 Address: [insert business address]
Would you like me to make two versions of this — one for physical products and one for digital-only products/courses — so you can easily swap depending on what you sell most through Bougee Academy?